Terms and Conditions
Terms and Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
15-DAY RETURN POLICY:
CONDITION - Items returned must be in new, unopened condition in order to receive full credit. Items purchased and then used (even once) are not returnable. Shipping charges are not refundable; item sold with "Free Shipping" when returned are subject to a minimum shipping charge assessment of $15.99. A 20% restocking fee is applied on non-defective product returns. Products shipped by Elements Supply that are defective or shipped in error will not be subject to re-stocking fees.
PROCEDURE - All returns require a Return Merchandise Authorization number (RMA #). Please contact us by phone or email to receive your RMA # before returning an item. Upon receipt of your RMA #, please clearly write this RMA # on the box containing your return and then ship it back to us. All returns will be inspected prior to a credit being issued. We recommend that you fully insure any item(s) that you return to us just to be safe.
Order Cancellations - To cancel an order prior to shipping you must contact Elements Supply during normal business hours. You can reach us by phone at 323-266-2177 or by email at [email protected]. For orders we are able to cancel prior to shipping, you will receive a confirmation number, for those we cannot, a tracking number will be provided. Please contact us as soon as possible with a cancellation request as we make all reasonable efforts to ship as quickly as possible. Once an order ships it cannot be cancelled, however you have the option to return the item by following the Returns and Refunds Policy.
Address Corrections - Shipping Address corrections after the item has shipped will incur a $10 cost. You must contact ElementsSupply.com customer service at 323-266-2177 and send an email with the address correction request. ElementsSupply.com customer service will ask for credit card information to process the $10 address change charge. The $10 charge is a direct cost charged to us from the major shipping carriers for in transit address corrections. If the item has not shipped we are happy to make the correction at no cost.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Elements Supply. The collective work includes works that are licensed to Elements Supply. Copyright 2013, Elements Supply ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Elements Supply or purchasing Elements Supply products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Elements Supply or to purchase Elements Supply products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Elements Supply. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of Elements Supply used in the site are trademarks or registered trademarks of Elements Supply.
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Elements Supply disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Elements Supply does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Elements Supply does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
Elements Supply shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Elements Supply has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In the event that an Elements Supply product is mistakenly listed at an incorrect price, Elements Supply reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Elements Supply reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Elements Supply shall issue a credit to your credit card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Elements Supply without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Elements Supply may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Elements Supply.
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Elements Supply products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Elements Supply products) must be commenced within one (1) year after the claim or cause of action arises. Elements Supply's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Elements Supply may assign its rights and duties under this Agreement to any party at any time without notice to you.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including an Elements Supply or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Elements Supply does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Elements Supply is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Elements Supply reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Elements Supply in its sole discretion.
You agree to indemnify, defend, and hold harmless Elements Supply, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, Elements Supply may link to sites operated by third parties. However, even if the third party is affiliated with Elements Supply, Elements Supply has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Elements Supply. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Elements Supply seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).